State Farm® Insurance Agent Kristy Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Justin Jones
November 12, 2024
"I’ve been with Kristy for years!! Railey always helps me with whatever I need, is always very professional and goes above and beyond. It’s a great agency"
"Thank you, Justin! We’re so grateful for your loyalty over the years and your kind words. It’s wonderful to hear that Railey has been there to support you with professionalism and dedication. Our team is committed to going above and beyond for our customers, and it’s rewarding to know we’re achieving that with you. Thanks for being a valued part of our State Farm family! - Kristy"
Haley Hardin
November 7, 2024
"Emily did a great job of answering all of me and my husband’s questions! Finding insurance that best fits our needs has proven to be a tricky task for us. Emily was able to explain what plans would work best for us, and we are grateful!! We will definitely be recommending her to friends of ours!"
"Thank you, Haley, for your kind words and for taking the time to share your experience! We're thrilled to hear that Emily was able to assist you and your husband by providing clear, helpful information and finding the coverage that best fits your needs. We appreciate your trust in us and your recommendation to friends – it means a lot! Please don't hesitate to reach out if you have any more questions in the future. - Kristy"
Donnie Hines
November 6, 2024
"I use Peyton at Kristy Smith state farm. Dhe has been great at getting me every discount i am eligible for. Before she got there they had a few people leave and in the process my insurance got messed up. Peyton spent time figuring out where it went wrong and got it fixed. She is very helpfull and great at explaing everything. She is always just a phone call away if there is a question. She is the best as far as im concerned!"
"Thank you, Donnie, for your kind words! We’re thrilled to hear how much Peyton’s dedication and expertise have positively impacted on your experience with us. Thank you for being a long term part of the Kristy Smith State Farm family! - Kristy"
Jacky Rdz
October 8, 2024
"Brenda Montoya was super helpful with my policy!! I had so many questions & she answered them all with detail & explanation so I could fully understand everything that I was signing up for!"
"Thank you so much, Jacky, for your kind words! We're thrilled to hear that Brenda was able to provide you with the detailed explanations you needed and helped you feel confident in your policy. At Kristy Smith State Farm, we always strive to make sure our customers fully understand their coverage. If you have any more questions in the future, don’t hesitate to reach out. We appreciate your trust in us! - Kristy"
Jessica Rossi
September 27, 2024
"Called Kristy’s office to get information about home insurance. Felicia took my call and was able to answer all my questions. She quickly took my information and said one of the licensed agents would get my quote to me as soon as possible. Thank you for all the help Felicia!"
"Jessica, thank you so much for your kind review! One of our team members will have your quote to you shortly. Don’t hesitate to reach out if you have any further questions— we’re always happy to help! -Kristy"
Celeste Monty
August 29, 2024
"I compared various options and am very content with the quick and convenient manner in which Brenda Montoya helped me not only insure my auto, but figure out ways to save thank you!"
Virginia Arnold
August 26, 2024
"When dealing with Felicia, the Receptionist, my experience was very favorable. She was very professional, knowledgeable and sweet. I feel you are very fortunate to have her as an employee."
"Thank you, Virginia, for your wonderful review! We're so glad to hear that you had a positive experience with Felicia. We're proud to have her on our team, and your kind words mean a lot to us. We'll be sure to share your feedback with her. Thanks for choosing Kristy Smith State Farm! - Kristy"
Michelle Norton
August 6, 2024
"Felicia the receptionist was very friendly and Railey helped with all of my auto insurance questions. Top notch customer service!"
"Michelle, thank you so much for your kind words! We're thrilled to hear that we were able to help you with your auto insurance. Please let us know if you have any questions. -Kristy"
Jorge Moretti
July 31, 2024
"Peyton was great! She was friendly and answered all of our many questions to help us find the right coverage."
"Jorge, thank you for sharing your experience! I'm happy to hear that Peyton was friendly and answered all your questions to help you choose the proper coverage. If you need anything else, just let us know! -Kristy" Jorge, thank you for sharing your experience! I'm happy to hear that Peyton was friendly and answered all your questions to help you choose thJorge, thank you for sharing your experience! I'm happy to hear that Peyton was friendly and answered all your questions to help you choose the proper coverage. If you need anything else, just let us know! -Kristy" e proper coverage. If you need anything else, just let us know! -Kristy" "
Krisondra Prinkey
July 1, 2024
"Brenda Montoya helped me get set up with small business insurance. She answered all my questions as well as was very helpful and timely in her responses and getting my policy started. I would highly recommend."
"Krisondra, thank you for your five-star review! I'm delighted to hear that Brenda was helpful and timely in setting up your small business insurance. If you have further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to serve your insurance needs! -Kristy"
Lonnie Castanon
July 1, 2024
"I loved the simplicity of working with Brenda. She was very helpful and was able to help me change insurance companies and get a great deal on my auto coverage. I'm very grateful for the opportunity to work with her. I highly recommend her."
"Lonnie, thank you for your five-star review! I'm glad to hear Brenda could help you with your auto insurance. Your recommendation means a lot. If you need anything else, please don't hesitate to reach out! Kristy"
James Waits
June 28, 2024
"Best insurance for all my needs. Right here at State Farm. Cannot thank Peyton enough for all the hard work she did. . All the quotes she provided me with helped make decisions easy. I own a few vehicles and need the best insurance."
"James, thank you for sharing your feedback! I'm glad that Peyton provided exceptional service and helped you navigate the insurance options that suited your needs. If there's anything else you need assistance with or if you have further questions, please feel free to reach out. We appreciate your business! -Kristy"
Eric Tommie
June 26, 2024
"Renee Armijo is Awesome! She helped me & the service was wonderful!"
"Eric, thank you for your five-star review! I'm thrilled to hear that Renee provided you with excellent service. I'll be sure to share your compliments with her! If you need anything else, feel free to reach out. -Kristy"
Cindy Hatley
June 26, 2024
"I experienced excellent Customer Service from Felicia Coker, the receptionist, was greeted with a beautiful smile. And Railey, State Farm Representative. Railey took time to explain my policy and quotes."
"Hey Cindy! Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team. Felicia and Railey are dedicated to providing exceptional service, and it’s great to know they made a positive impact during your visit. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Kristy Smith State Farm! - Kristy"
Jessie Autrey
April 25, 2024
"Talked to 2 wonderful ladies at the office, Railey and Felicia. They were both very helpful and sweet. Thank you ladies for all your help."
Leslie McQuinn
April 24, 2024
"Spoke with the receptionist Felicia, she was nice and professional. Answering all my questions. The ones she couldn't answer Railey was. Railey was also very nice and professional."
"Thank you, Leslie! So glad Railey and Felicia were able to help with an auto insurance quote!"
kasey edwards
March 28, 2024
"I recently had the pleasure of working with Railey for my vehicle insurance needs, and I couldn't be happier with the experience. She not only secured me a cheaper rate for 2 vehicles but did so with the utmost friendliness and helpfulness. Previously, I was paying the same price at another agency for just 1 vehicle. Railey's service was a game changer. Highly recommend!"
"Hi, Kasey, I am so happy Railey was able to help you with auto insurance and get you a great rate! She is the best with Customer Service and that is so important!"
Crimson Davis
March 26, 2024
"Felicia did such an amazing job helping me She knew all the answers to my questions"
"Felicia is wonderful and we appreciate you letting us help you with your insurance needs!"
madeline sartin
March 1, 2024
"Very happy to have the help they have showed me! Gave me real time quotes & helped me save as much as possible! Plus I get updates on regular deals & savings! 10/10 😍"
"Thank you so much, Madeline! I'm so happy we were able to help you with your auto insurance needs!"
Jessica
February 28, 2024
"Great customer service. Spoke to Felicia and she was very helpful and polite going above and beyond to help me."
"Thank you so much, Jessica! We appreciate the chance to help you on your auto insurance needs!"
joanna robles
February 27, 2024
"I was helped by Ms Brenda Montoya and she answered all of my questions, even though they were a lot. She cleared all my doubts and made me feel welcomed and confident to join the State Farm family. Very pleasant experience. I have recommended them to my family and friends."
"Thank you, Joanna! I am so happy you had a great experience with Brenda and we appreciate the referrals so much! Please give us a shout anytime we can help."
Richard Turner
February 23, 2024
"I cannot express thoroughly enough how this agency is phenomenal. When I think of being a consumer, my number one thought is customer service. I’ve been with State Farm for years, but recently made the switch from one Texarkana “agent,” to Kristy Smith’s State Farm Agency. From my first call to Railey, Kristy Smith’s Office Manager, I have wondered why I hadn’t made the decision to switch Agents sooner. My previous “agent” and his staff were some of the most rude, inconsiderate, dismissive group of insurance workers I’ve ever encountered in my life. I recently went through a separation in my personal life and therefore needed to be placed onto a new policy. The old “agent” wrote it; his assistant called and quoted it it; and that was to be that. I asked questions about why it more than doubled my premiums and was told…”that’s just how it is and it’s a Cadillac.” It is a Cadillac and it is my 3rd Cadillac. But why did it double when I have never had a claim in my life and I am 37. Crickets. Nothing. I agree to the coverage because I cannot not be covered. After a few weeks I got more and more disturbed by how the “agency” treated me. I remembered I had received a mailout from Kristy Smith’s Agency and decided to call. It definitely could not hurt. IMMEDIATELY, I knew I was about to switch to her agency. The level of customer service is unmatched in my experience. In the end, I’m the one paying for a service, not someone’s attitude. Since my switch, my premiums have gone down. I have added another policy for supplemental health coverage, and with what Kristy Smith - State Farm has done, I now pay barely $150 for both policies. Compared to the way the other State Farm “agent” quoted, but wouldn’t work for me, I am set to save roughly $722.00 a year for both policies and my coverage has not changed on my auto. I wasn’t getting discounts I qualify for, nor would the “agency” I left even entertain the idea of helping me. I 100% feel at ease now about my Agent, her Staff of Professionals, and State Farm. I did not feel this way before. The “agency” I left needs to retire or take some classes on how to treat clients and potential clients. I’ll give Kristy Smith and her Agency a 5 out of 5 every day of the week and twice on Sunday. Give them a call. I GUARANTEE you will not regret it. Especially if you have an “agent” like the one I left. Customer service can make or break a consumer’s experience. I get that now. Never again."
Celida Tamar
February 1, 2024
"Called to get a quote on a manufactured home and Brenda was quick to answer my questions and explain how much insurance I actually needed. Made it easy to understand. Would recommend to anyone looking to get the best coverage!"
"Thank you, Celida! It is so great to hear we were able to provide you with Home Insurance that fit your needs. Brenda will be pleased to hear your kind feedback. Please do not hesitate to reach out if the Kristy Smith State Farm team can help with anything else. "
Jesus Estrada
January 31, 2024
"Thank you all for all your help answering my questions especially Felicia for being so nice and Railey for her patience."
"Thank you, Jesus! Felicia and Railey are always glad to help our Kristy Smith State Farm good neighbors with their insurance needs. Don’t hesitate to give us a call if we can help with anything further. "
Charlotte Braley
January 2, 2024
"I called their office with some questions about their insurance, and Emily was very courteous and helpful. She was very professional and addressed all of my concerns."
"Thank you for your business, Charlotte! We are so happy you are pleased with our service on your auto insurance needs!"